Process Performance Management
Increasingly complex corporate structures and processes mean that the availability of up-to-date planning and control information, tailored to suit market needs, has become a significant factor in a company’s ability to improve its market focus and increase the efficiency of its business operations.
A lack of continuity in reporting systems often results in considerable information gaps . As a consequence, reasonable access to relevant planning and control information is not available during the sales, purchasing or logistics process and operative process management is therefore likely to be less than perfect.
In order to solve this shortcoming and integrate corporate strategy using clearly formulated planning and control criteria and at the same time tailor business performance to market requirements, making it measurable and transparent vis-à-vis direct competition , the implementation of efficient planning and reporting systems is required.
PPM-solutions support integrative and efficient process performance measurement and control and create comprehensive and uniform planning and reporting solutions, particularly in the following corporate fields:
- Sales & Distribution Performance Management: Sales and delivery service reporting: Turnover reporting, order processing, client/ product differentiation, after-sales service monitoring, potential analysis, competition evaluation, sales efficiency quality control, AD-management
- Service & Spare Parts Performance Management: After-sales and spare parts control: Analysis of repair contracts, shop floor control, resource management, service quality analysis, customer complaints management, potential analysis, service contract management
- Inventory & Material Managementand Performance Management: Stock and material planning reporting: Stock structure analysis, range optimization, product range design, store control, special stock diagnosis, material planning reporting, potential analysis
- Procurement & Supplier Managementand Performance Management: Procurement and supplier control: Material group strategies, supplier portfolio management, supplier development, benchmarking for purchasing, supplier integration, supply performance management, purchasing analysis.
- Human Resources (HR) Performance Management: Human resources and capacity control: human resources statistics, recruiting and personnel recruitment, qualification and development management, human resources cost management, time management, HR-benchmarking
