Austria | Utilities

OMV

Desktop Services Agreement with S&T

OMV is Austria’s largest publicly-listed industrial company and one of Europe’s leading oil and gas corporations. Founded in 1956, OMV Aktiengesellschaft has consolidated sales of €18.97 billion (FY 2006), a workforce of 40,993 employees, and a market capitalization of approximately €15 billion.
www.omv.at

The challenge

OMV Global Solutions, the OMV Group’s IT provider needed to reduce IT costs
and upgrade enterprise-wide standards while freeing up resources for its core business activities. The desktop services contract and the cooperating with S&T make the management easier, help to optimize the cost structure, and ensure that state-of-the-art communications technology is in use across the entire company.

The project covers operations in 14 European countries and is one of the most
important contracts ever signed by S&T.

The project

The agreement with S&T has been concluded for four years. The contract foresees provision of a range of state-of-the-art services, including consulting for rollout activities, local field services, service desks designed to provide local-language assistance, implementation and maintenance of international standards, monitoring and fine-tuning of security policies, centralized asset and change management, and cost and performance controlling. The large number of processes and users involved allows S&T to use its full range of business intelligence know-how, from design and implementation to consulting and service management.

Benefit to the customer

  • reduction of IT-costs
  • more resources for core business activities
  • state-of-the-art communications technology across the entire company
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Success Story